Frequently Asked Questions
Is a temperament assessment required?
All pets are welcome for a 1hr temperament assessment on their playstyle & sociability. We encourage 1st time boarders to join us for Daycare prior to stay to get accustomed to a new environment.
Must my dog be neutered/ spayed?
Non-neutered male dogs will be allowed in group play as long as they do not cause disharmony during playtime. Singapore Special males over the age of 7 months are expected to be neutered.
What shots does my pet need?
Canine Distemper, Adenovirus, Parainfluenza, Parvovirus & Leptospira vaccination within the last 12 months, Bordetella vaccine is highly recommended. Flea & heartworm prevention administered prior to arrival.
Can BFF administer medication?
We are able to administer vet-prescribed medication & assist to monitor your pet's condition throughout the stay. We are unable to carry out insulin injections. Please provide a secondary contact & your vet's contact.
What is BFF’s Concierge Service?
BFF staff provides care 24 hours a day, 7 days a week. If customers require after hours emergency check-in/out, BFF Concierge will be there for you.
Is BFF open on public holidays?
BFF Boutique Pet Hotel remains open 356 days a year, however our office is closed on public holidays & we do not accept Check-ins & Check-outs on key holidays.
Do dog fights happen at play group?
Although rare, dog fights can still occur. Our staff monitor interaction & play to ensure all dogs engage in a friendly manner. Yet, some dogs like to play a lot & wrestle so scratches & injuries can sometimes happen. Having pet insurance is good practice.
Will my dog go on walks with the pack?
We schedule morning & evening individual walks as long as weather permits. Most pets, however, get more than their fill of exercise just by playing indoors, They are engaged through the day, socialising, running & playing in temperature-control environment.
Why is my dog tired after Daycare & Boarding?
Hotel life can be very exciting & some dogs play for a good portion of the day & return home exhausted but happy. They may sleep a lot in the 1 to 2 days that follow, & experience some soreness. We call it the BFF Hangover!
Why is my dog thirsty after Daycare?
Some dogs play continuously & hard, & drink less frequently as a result. Over excitement leads to panting, resulting in thirst. On returning home, encourage your pet to drink slowly & in small amounts at a time, to prevent vomiting.
Can I bring my pet belongings?
Compulsory items to bring are collar/harness & name tag. For boarding, you may bring along toys, bed & your used t-shirt, Toys must not be smaller than a tennis ball as there are pet residents of various sizes. Please refrain from bringing valuable or irreplaceable items. Label all belongings well. Please refer to Covid-19 Stepped Up Notice.
Can meals be prepared for my pet?
You are encouraged to bring your pet's food - kibbles, raw, cooked - to keep him on his regular diet to prevent stomach upset. We provide cooking service on request (chargeable). Please attach clear feeding instructions. Alternatively, BFF offers Origi-7 air-dried organic kibbles, made with 100% real meat at $3-8/meal.
BreakFast at Fluffy’s Boutique Pet Hotel operates the bffpethotel.com, which provides the Pet Boarding, Daycare, Grooming and Event Services.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the bffpethotel website.
Information Collection and Use For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
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Service Providers We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service; • To provide the Service on our behalf; • To perform Service-related services; or • To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
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