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Frequently Asked Questions 

Is a temperament assessment required?

All pets are welcome for a 1hr temperament assessment on their playstyle & sociability. We encourage 1st time boarders to join us for Daycare (7am-10pm daily) to accustom them to the new environment.

What shots does my pet need?

Distemper, Adenovirus & Parvovirus vaccination within the last 12 months, & flea, ticks & heartworm prevention administered at least 3 days prior to arrival are a must. Latest veterinary records must be provided.

Must my dog be neutered/spayed?

Non-neutered male dogs will be allowed in group play as long as they do not cause disharmony during playtime. Singapore Special males over the age of 7 months are expected to be neutered.

Can BFF administer medication?

BFF's staff are Pet CPR & First Aid trained. We are able to administer vet-prescribed medication & assist to monitor your pet's condition throughout the stay. Please provide a secondary contact & your vet's contact. 

What is BFF’s Concierge Service?

BFF staff provides care 24 hours a day, 7 days a week. If customers require after hours emergency check-in/out, BFF Concierge will be there for you. 

Is BFF open on public holidays?

BFF Boutique Pet Hotel remains open 356 days a year, however our office is closed on public holidays & does not accept Check-ins & Check-outs.

Do dog fights happen at play group?

Although rare, dog fights can still occur. Our staff monitor interaction & play to ensure all dogs engage in a friendly manner. Yet, some dogs like to play a lot & wrestle so scratches & injuries can sometimes happen. Having pet insurance is good practice.

 Is my dog able to go on walks?

Pets are engaged through the day, socialising, running & playing in temperature-control BFF. We schedule morning & evening visits to the Dog Run as long as the weather permits. Most pets, however, get more than their fill of exercise just by playing indoors.

Why is my dog tired after Daycare & Boarding?

Pet Hotel life can be very exciting, & some dogs play for a good portion of the day & are exhausted but happy by the end of the day. They may sleep a lot in the one or two days that follow, & experience some soreness too. We call it the BFF Hangover!

Why is my dog thirsty after Daycare?

Some dogs play continuously & hard, & drink less frequently as a result. Over excitement leads to panting, resulting in thirst. When at home, encourage your pet to drink water slowly & in small amounts at a time, to prevent vomiting. 

Can I bring my pet belongings? 

You may bring along toys, bowl, bed & treats. Toys must not be smaller than a tennis ball as there are pet residents of various sizes. Please refrain from bringing valuable or irreplaceable items. Label all belongings well. Please refer to Covid-19 Stepped Up Notice

Can you cook for my pet? 

You are encouraged to bring your pet's food - kibbles, raw, cooked - to keep him on his regular diet to prevent stomach upset. Alternatively, BFF offers Origi-7 air-dried organic kibbles, made with 100% real meat at $3-8/meal & cooking service on request.

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Privacy Policy of BreakFast at Fluffy’s Boutique Pet Hotel

BreakFast at Fluffy’s Boutique Pet Hotel operates the bffpethotel.com, which provides the Pet Boarding, Daycare, Grooming and Event Services. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the bffpethotel website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at bffpethotel.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers We may employ third-party companies and individuals due to the following reasons:
• To facilitate our Service; • To provide the Service on our behalf; • To perform Service-related services; or • To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]